Motivasi Kunjungan Konseling Taruna ke Unit Psikologi (Studi Kasus di Politeknik Ilmu Pelayaran Semarang)

  • Purwantono Purwantono Politeknik Ilmu Pelayaran Semarang
  • Eka Susanti Politeknik Ilmu Pelayaran Semarang
Keywords: assurance, empathy, service, interest, visits


Shipping cadets are intellectuals who enter a period of development as early adults so that the problems they face are quite a lot, such as study problems, future problems, conflicts with family and fellow cadets, therefore the psychology unit is a unit that is very much needed for its existence. The purpose of this study was to analyze the dominant factors that support cadets visiting the psychology unit and the extent to which these factors affect the cadets' visits to the psychology unit. The research method used is quantitative with the research instrument in the form of a questionnaire. The independent variables consist of: (X1) infrastructure facilities with indicators of physical evidence (tangibles); (X2) human resources with indicators of reliability (reliability), responsiveness (responsiveness), assurance (assurance) and attention (empathy); (X3) services with indicators of consultation, film screenings, discussions, book collections, and (Y) as the dependent variable, namely the interest of student visits. The sample used was 60 people from a population of 600 cadets taken by stratified random sampling. The analysis used in this study are: validity, reliability, product moment correlation and chi square. The results of this study indicate that there is a strong relationship between the quality of infrastructure and service quality on the interest of cadets visiting the psychology unit.


Download data is not yet available.


Alcañiz, E. B., Cáceres, R. C., & Pérez, R. C. (2010). Alliances between brands and social causes: The influence of company credibility on social responsibility image. Journal of business ethics, 96(2), 169-186.

Ali, B. J., Saleh, P. F., Akoi, S., Abdulrahman, A. A., Muhamed, A. S., Noori, H. N., & Anwar, G. (2021, May). Impact of Service Quality on the Customer Satisfaction: Case study at Online Meeting Platforms. In Ali, BJ, Saleh, Akoi, S.,

Abdulrahman, AA, Muhamed, AS, Noori, HN, Anwar, G.(2021). Impact of Service Quality on the Customer Satisfaction: Case study at Online Meeting Platforms. International journal of Engineering, Business and Management (Vol. 5, No. 2, pp. 65-77).

Andromeda, V.A., Dewi, I. S., Prayogo, D., Sitepu, F., Santiko, T., & Arifin, M. Z. (2022). Tata Kelola Pengasuhan Taruna Dalam Masa Pendidikan Dan Pelatihan Politeknik Ilmu Pelayaran (Pip) Semarang. Jurnal Sains Dan Teknologi Maritim, 21(2), 193-208.

Corrigan, P. W., Larson, J. E., & Kuwabara, S. A. (2010). Social psychology of the stigma of mental illness: Public and self-stigma models.

Corrigan, P. W., & Penn, D. L. (2015). Lessons from social psychology on discrediting psychiatric stigma. Stigma and Health, 1(S), 2.

Djari, J. A., & Heriyawan, M. S. (2022). Pengaruh Media Sosial, Pembelajaran Daring, dan Kecerdasan Emosional Terhadap Etika dan Perilaku Taruna Pelayaran. Dinamika Bahari, 3(1), 20-28.

Fathiyah, K. N. (2016). Stigma dan keinginan mencari bantuan psikologis di layanan profesional: Meta analisis. In Seminar ASEAN 2nd Psychology & Humanity (pp. 19-20).

Ferrari, A. (2016). Using celebrities in abnormal psychology as teaching tools to decrease stigma and increase help seeking. Teaching of Psychology, 43(4), 329-333.

Kulik, C. T., & Perry, E. L. (2004). Human resources for the non-HR manager. Psychology Press.

Myers, C. S. (2013). Industrial psychology. Read Books Ltd.

Nurfadilah, N., Rahmadani, A., & Ulum, B. (2021). Profil Sikap Mencari Bantuan Layanan Psikologis pada Mahasiswa. Aspirasi: Jurnal Masalah-masalah Sosial, 12(1), 15-30.

Parnawi, A. (2021). Psikologi perkembangan. Deepublish.

Pasanen, T. P., Neuvonen, M., & Korpela, K. M. (2018). The psychology of recent nature visits:(How) are motives and attentional focus related to post-visit restorative experiences, creativity, and emotional well-being?. Environment and Behavior, 50(8), 913-944.

Rasyida, A. (2019). Faktor yang menjadi hambatan untuk mencari bantuan psikologis formal di kalangan mahasiswa. Persona: Jurnal Psikologi Indonesia, 8(2), 193-207.

Sutanto, Magdalena. (2004). Studi Mengenai Pengembangan Minat Beli Merek Ekstensi: Studi Kasus Produk Sharp di Surabaya. Jurnal Sains Pemasaran Indonesia, 3(3), 243-266

How to Cite
Purwantono, P., & Susanti, E. (2022). Motivasi Kunjungan Konseling Taruna ke Unit Psikologi (Studi Kasus di Politeknik Ilmu Pelayaran Semarang). Dinamika Bahari, 3(2), 103-113.